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FAQ
Payment Method
Once you submit your order, sales will contact you via email for payment
Which delivery method do you ship my orders?
We will ship your orders by Fedex, UPS or USPS. Fedex is our usual delivery method.
If I place an order, when will you ship it?
After you pay for it, we will ship your order within 2 days, and it will take 3-5 days to be delivered. Except remote areas.
What terms of payment do you support?
We support payment by credit card, check and bank transfer.
Where are your warehouse?
Our warehouse is in New Jersey, and we will send your order based on the inventory.
What services will you provide as your partner?
If you own local store, we will provide you display. If you do online store, we can provide you products images and videos.
Cooperate With Robotime
For offline channels:
Free display showcase for orders more than US$1000.
For online channels:
All the marketing materials include: videos, pictures, certificates, banners etc.
Fast Delivery In 5 - 10 Days
Free shipping for over $ 500.
Our Factory
16+ Years Experience
Trusted manufacturer of premium DIY wooden puzzles since 2007.
400+ Product Designs
A complete collection of DIY miniature houses, book nooks, music boxes, and 3D wooden puzzles.
1,200+ Employees
96,000㎡ production base with a monthly capacity of over 20 million pieces.
600+ Laser Machines
Advanced manufacturing equipment ensures precision and stable production.
Certified Quality
Products comply with CE, ASTM, EN71, and other international safety standards.
450+ R&D Experts
A professional team of designers and engineers driving continuous innovation.
Our Certificates
